Auto Switch ESP

Businesses using Aadhaar eSign often manually switch their Electronic Signature Service Providers (ESP) during an outage. This means that their entire eSign process stops until their eSign provider can fix the issue. Consider this scenario:

• Your signer clicks on the eSign link - only to see that they can’t eSign due to the ESP downtime. 
• They raise the issue with you, and you raise it with your eSign vendor.
• However, your eSign vendor’s support team is unable to address this immediately - they are swamped with requests. 
• Meanwhile, your customer gets the loan from your competitor as they are tired of waiting. Some 12 hours later, your eSign vendor gets back to you with the update that the ESP is up again.
• But your customer has already left and only remembers your loan process as a tedious and frustrating experience. 

Your bank has lost both the business opportunity and the customer’s trust.
This is a significant risk for any bank - which is why we built Leegality’s ESP Auto Switch, with 2 backup ESPs.

Smart ESP Switch is an intelligent rerouting mechanism that bypasses failing ESPs altogether without any manual intervention from the signer.

Every 10 minutes, Leegality checks the success rate of all our ESPs against a set threshold. All eSign links are automatically routed to the ESP with the highest uptime, so signing can be completed on the first attempt.

This ensures that you get business continuity with your documents - while your customer experiences a smooth journey with no additional steps.